1. Information We Collect

We collect information that you provide directly, such as when you contact us for logistics services, request a quote, or subscribe to updates.

• Personal Details: Name, company, email address, phone number.
• Business Information: Shipping addresses, cargo details, service preferences.
• Technical Data: IP address, browser type, pages visited on our site (gatewayfood.net).
• Communications: Records of your correspondence with us.

Automated Collection (Cookies & Trackers)

Our website uses cookies to enhance functionality and analyze traffic. These help us understand user behavior and improve our services.

2. How We Use Your Information

We process your data for legitimate business purposes, with transparency and your consent where required.

• To provide and manage our cold chain logistics and warehousing services.
• To communicate regarding shipments, quotes, and service updates.
• To improve our website, services, and customer support.
• To comply with legal obligations and ensure HACCP-compliant record-keeping.
• For marketing communications, only with your explicit opt-in consent.

We do not use hidden or misleading data collection practices.

3. Data Sharing & Third Parties

We do not sell your personal data. We may share information only as necessary:

• With trusted partners essential for service delivery (e.g., carriers, payment processors).
• To comply with laws, regulations, or lawful requests.
• In connection with a business transfer, such as a merger or acquisition.

Any third-party service providers are bound by contractual obligations to protect your data.

4. Your Rights & Choices

You have rights regarding your personal information under applicable privacy laws.

• Access & Correction: You can request access to or correction of your data.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: You can unsubscribe from marketing emails at any time.
• Consent Withdrawal: You may withdraw consent for data processing where applicable.

How to Exercise Your Rights

To make a request regarding your data, please contact our Privacy Officer using the details in Section 7.

5. Data Security & Retention

We implement robust security measures, including encryption and access controls, to protect your data from unauthorized access or disclosure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax, legal, or HACCP compliance).

6. International Transfers

As a Canadian company serving clients across Canada, your data is primarily processed within Canada. If any transfer outside Canada occurs, we ensure it is protected by adequate safeguards.

7. Contact Us & Updates

For any questions, concerns, or requests related to this Privacy Policy or your data, please contact:

Privacy Officer
GatewayFood Cold Chain Logistics
Email: info@gatewayfood.net
Phone: 1-553-645-8440
Address: 2377 Lukas Islands

Last Updated: April 2024. We may update this policy periodically. The latest version will always be posted on this page.